Terms & Conditions


The domain name www.mandistore.com (hereinafter referred to as ‘Website’ or ‘Site’) is owned, hosted and operated by MANDISTORE a ……….proprietorship firm with UAN number GA02D0001514 under the MSMED registration. This

websites caters to prospective buyers of handicrafts and artifacts displayed on this site.

THESE TERMS AND CONDITIONS FOR USE OF WWW.MANDISTORE.COM WEBSITE (‘Agreement’/’Terms of Use’) is made between MANDISTORE  and any person (which shall include individual, company, partnership, establishment) (hereinafter referred to as ‘End­user’ or ‘User/user’ or ‘Customer’ or ‘You’) who accesses the Website, completes the registration process by opening and maintaining an account with the Website and/or purchases any products being offered through the Website. The proprietorship firm and User are collectively referred to as ‘Parties’ and individually ‘Party’ wherever the context

[2] This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

[3] This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.mandistore.com website.

[4] You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules there under as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and purchase of art and artifacts.

[5] When You use any of the services provided by Us through the Website,
including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non­exclusive, non­transferable, limited privilege to enter and use the

[6] Accessing, browsing or otherwise using the site indicates your agreement to all the terms and conditions under these terms of use, so please read the terms of use carefully before proceeding. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Mandistore Policies ((including but not limited to Privacy Policy available on https://www.mandistore.com/s/privacypolicy) as amended from time to time.
If the user is not agreeable with the terms of the agreement, he may not, access the website, use or register himself with the website or purchase any product and the company may promptly cancel all its transactions with the user

[7] Placing an order on www.mandistore.com constitutes an irrevocable
acceptance of terms and conditions of the purchase . Unless
rescinded/cancelled by www.mandistore.com within 3 working days on account of a default by the seller or any prior or continuing breach by the buyer, such acceptance results in an enforceable contact of sale.

[8] Use of the Website is available only to persons who can form legally
binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un- discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e.
under the age of 18 years, you shall not register as a User of the mandistore website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. Mandistore reserves the right to terminate your membership and / or
refuse to provide you with access to the Website if it is brought to Mandistore’s notice or if it is discovered that you are incompetent to enter into a contract.

[9] The Buyer agrees to abide by all provisions prescribed in the above terms and conditions and then make the payments to www.mandistore.com for the purchase of the website products. In particular, you warrant that all information that you submit will be true and accurate (including without limitation your credit card number and expiration date), and you agree to pay all costs, charges plus all applicable taxes for the purchases made by you.

[10] The product will be delivered/ shipped to the Buyer once all necessary
documentation, relating to transportation, tax, etc. by www.mandistore.com are completed and payment has been realized in full including any additional charges.

[11] Everything located on or in this Site, is the exclusive property of The
Company, or used with express permission of the Copyright and/or Trademark owner. Any copying, distributing, transmitting, posting, linking, deep linking, or otherwise modifying of this site or any of the microsites without the express written permission of the company is strictly prohibited.
Any violation of this policy may result in a Copyright, Trademark or other
intellectual property right infringement that may subject End User to inter alia civil and /or criminal penalties.

This Site contains copyrighted material, trademarks and other proprietary
information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of The Website are protected by Copyright as a collective work under the Indian Copyright Act, 1957. The Company owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. Users are not supposed to modify,

publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. User may download / print / save copyrighted material for User’s personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission/license from of the Company and the copyright owner is duly obtained as per Section 30 of the Indian Copyright Act, 1957. Even if such a license is obtained, no changes in or deletion of author attribution, trademark legend or copyright notice EUser acknowledges that he/she/it does not acquire any ownership rights by downloading copyrighted material.

Trademarks that are located within or on the Site other than as per the provisions of The Trade Marks Act, 1999 and which are owned or operated in conjunction with the Company shall not be deemed to be in the public domain but rather the exclusive Intellectual property of the Company.

Any other mark on the Web site otherwise other than as mentioned above are used under the express permission of the Proprietor of such Trade Mark and are for the exclusive benefit and use of the Company, unless otherwise stated. The Company holds the right of permitted use as defined under S.2 (r) (ii) of The Trade Marks Act, 1999 in such scenario.

User shall not upload, post or otherwise make available on this Site any
material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary

[13] Disclaimer: Pricing on any product(s) as is reflected on the Website
may due to some technical issue, typographical error or product information published by seller may be incorrectly reflected and in such an event Mandistore may cancel such order(s).

The delivery process starts from the movement the money shows in our account.

[1] Cash In Advance is an alternate method of purchasing from us where
you pay Cash to us before we process your order. It is like doing credit card payment which is prepaid in cash. This mode of collection is completely safe.

[2] We accept all VISA, MasterCard both Indian and International.
Customers will need to key in their 16­digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value ­ found on the back of the card) and complete the payment flow. [ If applicable ]

[3] All Credit/Debit card details remain confidential and private. We have
integrated a payment getway which will work on a minimal security of SSQl, so that there is maximum security on the website while buying. We
also have liaisons with data encryption security companies so as to assure the customers of their privacy.

[4] We have displayed certifications from various security companies and
our liaisons for knowledge of customers.

[5] All products are made available for sale on the website may not include (unless specified) (direct or indirect) duties, taxes, insurance, packing, shipping and handling charges, which will be charged as applicable and would vary according to the size and weight (with packaging) of the product and the freight according to the destination for shipment address provided by the buyer.

[6] The BUYER shall at all times hereafter indemnify and keep
www.mandistore.com fully indemnified against all claims, demands, actions, proceedings, losses, damages, costs, charges, expenses, interests and disbursements of any nature whatsoever which www.mandistore.com may pay or incur or suffer or sustain or be liable to pay or incur or suffer or sustain as a result or consequence, direct or indirect, of any inaccuracy in the credit card or in respect of any other mode of funds transfer. [

[7] In the likelihood that your packages will be subject to customs fee and
import duties of the country to which you have your packages shipped the additional charges must be borne by you. We have no control over these charges and cannot predict what they maybe. Customs policies vary from country to country. You should contact your local customs office for further information. When ordering from www.mandistore.com you are considered the importer and must comply with all the laws and regulations of the country in which you are receiving the products.

[8] The price would include vat and local taxes.. However, once the product
reaches the delivery country, any charges vat, taxes etc will be borne by the
customer. Also, shipping will be extra as per the charge of the shipment company.

[9] Octroi & any other Government Tax Octroi is charged in certain Indian states. In such cases the receiver of the product has to pay the Octroi due to the delivery person if asked for.

[10] Mandistore may do such checks as it deems fit before approving the
receipt of/Buyers commitment to pay (for Cash On Delivery transactions)
Transaction Price from the Buyer for security or other reasons at the discretion of MANDISTORE. As a result of such check if MANDISTORE is not satisfied with the creditability of the Buyer or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of / Buyers commitment to pay Transaction Price.

[11] While availing any of the payment method/s available on the Website,
we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

1. Lack of authorization for any transaction/s, or

2. Exceeding the preset limit mutually agreed by You and between “Bank/s”, or

3. Any payment issues arising out of the transaction, or

4. Decline of transaction for any other reason/s [ If applicable ]

[12] All payments made against the purchases/services on Website by you
shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.

[13] Before shipping / delivering your order to you, Seller may request you
to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.

[14] The Buyer acknowledges that MANDISTORE will not be liable for
any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price. [ If applicable]


You will be able to track any purchase that was shipped via our logistics partners. When the order is shipped, the complete shipping details of the order along with the airway bill of the courier service will be sent to you via email.

For customized artifacts (made­to­order) you will receive a confirmation from us as to when to expect your item. In most cases, you will be able to track your purchase.


[1] Once payment made the order cannot be cancelled. However, if the product is damaged in transit or the product selected is dramatically different from the viewed and selected by the customer on the website therein Mandistore may entertain a retur request. It should be noted that, since the medium of viewing on the website differs from the actual product there can be minor differences in color and art etc. Decision
of MANDISTORE in this behalf shall be final and binding on the purchaser. Any request for return of money or substitution of product if possible would be entertained only if made by email within 36 hours from delivery. No complaint of any nature what so ever will be entertained after 36 hours of delivery.

[2] Refund shall be made in Indian Rupees only and shall be equivalent to the transaction price received in Indian Rupees. Mode of payment for refund will be the same as the mode in which the customer has made the payment. We will refund it bck to the account within 7 days.

[3] Refund shall be conditional and shall be with recourse available to

MANDISTORE in case of any misuse of refund policy by buyer.

[4] Damaged items getting delivered If your package appears damaged, and upon opening it if you find the artifact/handicraft damaged, call us at 09545500938 / email us contactus@mandistore.com within 36 hours of receipt of the package. Kindly follow the steps below so that we can process your returns as quickly as possible.

1. Make a note of the damage on the courier’s copy of the airway bill, and

a copy of the airway bill, which you retain.

2. Also, appropriate remarks should be made on the delivery sheet (if
applicable) of the courier personnel making the delivery.

3. Please notify Mandistore directly within 36 hrs of receipt of the artifact/handicraft if there is damage along with the details of the damage.

4. Also send us images of the work with close ups of the damaged
When you call us/ email us, we will discuss a replacement, refund or credit. In case you desire a replacement, please ship the artifact/handicraft back in the original packing materials and container. As soon as we receive your returned artifact, a replacement will be shipped to you at no charge. In case proper replacement is not available we will refund the amount received.

In case of International shipping, the cost of returning damaged items will have to borne by you initially. Upon receiving the damaged items and confirming that they have been damaged in transit,

we will refund the cost of your shipping the items back to you. Unfortunately, replacements are not available for one–of­-a-­kind works (customized artifacts) immediately. In such a case we would inform you about the feasibility of making another copy of the same object and the time that would be required.


As mandated by Rule 3 (2) of the Information Technology (Intermediaries guidelines) Rules, 2011hereby informs the User that the User is not permitted to host, display, upload, modify, publish, transmit, update or share any information provided in the said rule.


User acknowledges that, although the Internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of
The Company, and The Company shall not be responsible for any data lost while transmitting information on the Internet. While it is The Company’s objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. The User understands and acknowledges that due to circumstances both within and outside of the control of The Company, access to the Site may be interrupted, suspended or terminated from time to time.The Company shall have the right at any time to change or discontinue any aspect or feature of The Website including, but not limited to, content, hours of availability, applicability of fees or charges and equipment/softwares needed for access or use. Further, The Company may discontinue disseminating any portion of information or category of
information, may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.


We do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error­free and assumes no liability in this


In no event shall Mandistore be liable for any special, incidental, indirect or
consequential damages of any kind in connection with these terms of use, even if user has been informed in advance of the possibility of such damages.


Shipping charges are based on the size and weight of the item/s and are calculated dynamically as you place your order. You will be shown the Shipping and Handling charges on the page confirming your order in the Checkout process, before you finalize your purchase. If you have any questions or concerns about S/H costs, please contact us. Please have the item code handy when you call.

We have tide­up with ARAMEX courier services for internarional shipping only. The terms and conditions of ARAMEX couriers services are also part of this website. Customers are requested to go through the same, we will directly put you in touch with DHL courier services.


Mandistore does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, aramex, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you.

Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.

[K] Force Majeure. ­

A Party shall not be deemed in default of this Agreement, nor shall it hold the other Party responsible for, any cessation, interruption or delay in the performance of its obligations (excluding payment obligations) due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, boycott or other similar events
beyond the reasonable control of the Party, provided that the Party relying upon this

i. gives prompt written notice thereof, and

ii. takes all steps reasonably necessary to mitigate the effects of the force majeure If a force majeure event extends for a period in excess of 30 days in the aggregate, either Party may immediately terminate this Agreement upon written notice.


These Terms and Conditions of Use are governed by the laws of India. You hereby consent to the exclusive jurisdiction and venue of courts in Goa, in all disputes arising out of or relating to the use of the Sites. Use of the Sites is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and
Mandistore as a result of this agreement or use of the Sites.


If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in


Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Mandistore with respect to the Sites and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Mandistore with respect to the Sites. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.


In the event of any dispute arising between you and the company from the use of website, the same shall be referred to the sole Arbitrator in accordance with the provision of Indian Arbitration and Conciliation Act, 1996. The place of arbitration shall be Goa, the arbitration proceedings shall be in English language.


This User Agreement and all rules, policies and documents incorporated by reference shall be governed and construed in accordance with the laws of India and the Courts in Goa shall have exclusive jurisdiction.


In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Cleodel Savkur 

Phone: +91 9545500938.
Email: .contactus@mandistore.com.
Time: Mon – Sat (9:00 – 18:00)